Last Revised: 10/16/2024
Products purchased from xFiver Technology Group LTD. (xFiver, xFiver.com)May be refunded only if canceled within the refund period specified below in this policy. Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products.
“Date of the transaction”, for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by xFiver Technology Group LTD. in accordance with the terms and conditions of the applicable product or service agreement (see here).
"Refund Period", you may cancel a product at any time, but a refund will only be issued if you request a refund with xFiver's customer service within the refund time frame specified for the applicable product, if available at all.
No Refund After Account Closure. If eligible for a refund, it is necessary for you to request a refund prior to account closure. You may elect to close your account with us at any time, but upon account closure you will no longer be eligible for a refund as otherwise permitted under this Refund Policy.
EU & UK CONSUMERS: YOU HAVE A STATUTORY RIGHT TO CANCEL PRODUCTS AND SERVICES WITHIN 14 DAYS FROM THE DATE OF THE CONTRACT. HOWEVER, WE ARE ENTITLED TO CHARGE A REASONABLE AMOUNT FOR THE SERVICES THAT WE HAVE ALREADY PROVIDED TO YOU AS OF THE DATE OF CANCELLATION. THEREFORE, A FULL, OR ANY, REFUND MAY NOT BE DUE. PLEASE NOTE THIS DOES NOT AFFECT THE "PRODUCTS WITH SPECIAL REFUND TERMS", WHERE FULL REFUNDS MAY BE GIVEN, AS APPLICABLE. THIS REFUND POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS
Standard Refund Terms
Annual Plans+ - Within 30 days of the date of the transaction.
Monthly Plans*+ - Within 48 hours of the date of the transaction.
*Monthly Plans include all plans with less than a 1-year term (e.g., 6 mos., 9 mos., etc.)
Sitelock Products
You may request a refund within 30 days from the date of the transaction ONLY IF you have not yet activated the product.
Microsoft M365 and Email Products
Annual plans for Microsoft M365 products are refundable during the first 7 days (standard refund terms apply for monthly plans).
Standard refund terms apply to Advanced Email Security, Email Archiving and Email Backup.
Purchased Product w/ Free Domain
In the event any purchased product includes a free domain name, if you cancel the purchased product, the list price for the domain name will be deducted from the refund amount (the list price is the price of the domain name listed on xFiver’s website and is not subject to any promotion, discount, or other reduction in price).
Services
WordPress Managed Hosting
A full refund will be granted 30 days after the initial activation of the product.
If no refund request is submitted after the initial activation period, persons will have 7 days after the renewal to receive a refund. In this case, the most recent charge will be fully refunded and not the previous charges.
Products with Special Refund Terms
For SEV Premium, the ad spend and search marketing fees are non-refundable for the current month. We may refund future pre-paid months and future-month additional ad spend and search marketing fees.
Domain Name Registrations/Renewals
1. Standard Terms
New Registration: 5 Days (120 Hours)
Auto-Renewal (one-year): 45 Days (1080 hours)
Auto-Renewal (multiple-year): 5 Days (120 Hours)
Manual Renewal: 5 days (120 Hours)
2. Exceptions
.AU: New Registration / Auto-Renewal / Manual Renewal - 3 Days (72 Hours)
.COM.AU: New Registration / Auto-Renewal / Manual Renewal - 3 Days (72 Hours)
.NET.AU: New Registration / Auto-Renewal / Manual Renewal - 3 Days (72 Hours)
.ORG.AU: New Registration / Auto-Renewal / Manual Renewal - 3 Days (72 Hours)
.CZ: Manual Renewal - 59 Days (1416 Hours)
.IT: Auto-Renewal / Manual Renewal - 14 Days (336 Hours)
.MX: New Registration - 45 Days (1080 Hours) Registration fee frozen during period, no charge. Fee is charged at day 46, No refund. If the domain name is deleted during the Grace Period the fee is unfrozen.
.COM.MX: New Registration - 45 Days (1080 Hours) Registration fee frozen during period, no charge. Fee is charged at day 46, No refund. If the domain name is deleted during the Grace period the fee is unfrozen.
.PE: Manual Renewal - 29 Days (696 Hours)
.COM.PE: Manual Renewal - 29 Days (696 Hours)
.NET.PE: Manual Renewal - 29 Days (696 Hours)
.NOM.PE: Manual Renewal - 29 Days (696 Hours)
.ORG.PE: Manual Renewal - 29 Days (696 Hours)
.PH: Manual Renewal - 59 Days (1416 Hours)
.COM.PH: Manual Renewal - 59 Days (1416 Hours)
.NET.PH: Manual Renewal - 59 Days (1416 Hours)
.ORG.PH: Manual Renewal - 59 Days (1416 Hours)
.SE: Manual Renewal - 69 Days (1656 Hours)
.SG: Manual Renewal - 29 Days (696 Hours)
.SO: Auto-Renewal / Manual Renewal - 4 Days (96 Hours)
.COM.SO: Auto-Renewal / Manual Renewal - 4 Days (96 Hours)
.NET.SO: Auto-Renewal / Manual Renewal - 4 Days (96 Hours)
.ORG.SO: Auto-Renewal / Manual Renewal - 4 Days (96 Hours)
.UK: New Registration / Auto-Renewal / Manual Renewal - 5 Days (120 Hours)
.CO.UK: New Registration / Auto-Renewal / Manual Renewal - 5 Days (120 Hours)
.ME.UK: New Registration / Auto-Renewal / Manual Renewal - 5 Days (120 Hours)
.ORG.UK: New Registration / Auto-Renewal / Manual Renewal - 5 Days (120 Hours)
Products Not Eligible for Refunds
Appraisals (Express and Certified Appraisals are non-refundable if the customer already applied the credit).
Configuration Add-Ons
Discount Domain Club (if used for purchase)
Domain: Auctions, Buy Service (you may request a refund ONLY IF you have not submitted a bid on the domain the service was purchased for)
Premium Domain Names
Redemption Fees
Transfers (if successful)
All Registrations or Renewals in the following TLD’s are fully non-refundable:
.NU
.AM
.NZ
.AT
.CO.NZ
.BE
.NET.NZ
.CH
.ORG.NZ
.CL
.PL
.DE
.BIZ.PL
.DK
.COM.PL
.ES
.INFO.PL
.COM.ES
.NET.PL
.NOM.ES
.ORG.PL
.ORG.ES
.RU
.EU
.COM.RU
.FM
.NET.RU
.FR
.ORG.RU
.GG
.TC
.GS
.TK
.CO.JP
.VE
.JP
.CO.VE
.KR
.COM.VE
.CO.KR
.INFO.VE
.NE.KR
.NET.VE
.RE.KR
.ORG.VE
.MS
.WEB.VE
.NL
.VG
.NO
.CO.ZA
Registrations or Renewals in the following TLD’s are refundable, except for the condition in parentheses (in which case, they are non-refundable):**.AMSTERDAM
(New Registration and Manual Renewal Only)
.ARCHI
(Manual Renewal Only)
.BIO
(Manual Renewal Only)
.SKI
(Manual Renewal Only)
.CA
(Manual Renewal Only)
.CZ
(New Registration and Auto-Renewal Only)
.IT
(New Registration Only)
.MX
(Manual Renewal Only)
.COM.MX
(Manual Renewal Only)
.PE
(New Registration and Auto-Renewal Only)
.COM.PE
(New Registration and Auto-Renewal Only)
.NET.PE
(New Registration and Auto-Renewal Only)
.NOM.PE
(New Registration and Auto-Renewal Only)
.ORG.PE
(New Registration and Auto-Renewal Only)
.PH
(New Registration and Auto-Renewal Only)
.COM.PH
(New Registration and Auto-Renewal Only)
.NET.PH
(New Registration and Auto-Renewal Only)
.ORG.PH
(New Registration and Auto-Renewal Only)
.SE
(New Registration and Auto-Renewal Only)
.SG
(New Registration and Auto-Renewal Only)
.SO
(New Registrations Only)
.COM.SO
(New Registrations Only)
.NET.SO
(New Registrations Only)
.ORG.SO
(New Registrations Only)
.TW
(Auto-Renewal Only)
.COM.TW
(Auto-Renewal Only)
.IDV.TW
(Auto-Renewal Only)
.ORG.TW
(Auto-Renewal Only)